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Booking Terms and Conditions

Booking Terms & Conditions

  • The terms and conditions outlined below apply to Highway Tourist Village and Caravan Park, Narrabri.
  • Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
  • Check in time for cabin accommodation is from 2pm and from 11am for sites. Checkout time is strictly 10am. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.
  • Highway Tourist Village and Caravan Park, Narrabri may request a valid form of identification be shown at the time of check in to confirm a guest booking.
  • Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.
  • Strictly only one vehicle is allowed per site/cabin.
  • Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.
  • All linen is supplied in our cabin accommodation.
  • You must be over 18 years of age to stay with us if you are not accompanied by a parent or guardian.
  • For purposes of booking, age ranges are classed as the below;
    • Infant – 3 and under
    • Child – 4 to 17
    • Adult – 18 and over
  • All guests will be required to complete a guest registration card prior to or upon arrival at a Park. Failure to do this may result in non-acceptance of your reservation.
  • Highway Tourist Village and Caravan Park encourages the use of credit cards (Visa and MasterCard Accepted).
  • A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a full deposit. Please note if your deposit is not paid within 24 hours, your reservation will be cancelled. A valid credit card must be provided for all bookings in order to secure your reservation with us. All online bookings require a valid credit card and payment must be made in full at time of booking.
  • The person registering as the guest at Highway Tourist Village and Caravan Park shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and all fittings on the site/or accommodation. Fair wear and tear excluded.
  • The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all room costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.
  • Highway Tourist Village and Caravan Park Management will not be held responsible for, or liable to compensate loss, theft or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
  • We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
  • Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”.
  • Pets (Dogs) are permitted in some of our park areas contact the park direct for more information. Please note conditions may apply.

COVID-19 Health Directives

Highway Tourist Village and Caravan Park is complying with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan ParksThis requires all guests and visitors to comply with the following:

  • All guest bookings, visitors and long-term casual occupants are required to complete the Health Declaration confirming health and entry to the caravan park or camping ground. Completed Guest Declarations will be retained for at least 28 days and for the purpose of any checks or contact tracing activities by authorities. The Health Declaration forms will only be used for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

The Park is encouraging all staff, visitors, guests and residents to download the COVIDSafe app. Download at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app , however even guests with the COVIDSafe app will still be required to complete the Health Declaration.

  • Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, MUST:
  1. Advise park staff;
  2. Immediately get tested for COVID-19 and;
  3. Place themselves in isolation until they have received their result.

If the person is required under the above steps or in compliance with a health order to isolate they can only do so if they have self-contained accommodation. This means:

  • the person is in their own caravan, campervan or motorhome with ensuite and kitchen facilities they can self-isolate on their site for the required number of days.

OR

  • the person is staying in a cabin with ensuite and kitchen facilities they can self-isolate in the cabin for the required number of days.

If the person does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. A person cannot self-isolate in any park accommodation or on a site which relies upon shared bathroom or cooking facilities.

  • Everyone must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:
    • 1 person per 4 sqm rule applies in all communal areas such as BBQ areas, camp kitchens, laundries, etc. the park has provided capacity signage in communal spaces to advise the maximum number of people that can occupy the area.
    • Maintain 1.5 metres physical distancing.
    • Gatherings must not exceed 10 people at any time.
    • In relation to pools, a maximum of 10 people allowed in the pool at any one time.
  • Everyone must practice good hand hygiene.
  • Park rules and conditions must be followed including following the instructions of staff.

Minimum Stays

  • Peak (High) season – (Dec/Jan) 2- night minimum all accommodation.
  • All other periods outside of the above peak season dates, no minimum nights apply.

Management may vary the minimum stay for peak periods, however this is limited to selected sites\cabins where there is a shorter vacancy between confirmed bookings and therefore we cannot guarantee a short duration will be acceptable at the time you make your booking.

Cancellations & Refunds

If you wish to change any details of your booking, please contact our park directly. Upon request, you may be required to complete a Guest Refund Form in order for a refund payment to be processed.  We will do our best to assist you, but cannot guarantee that changes can be made nor that a full refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Bookings where a credit has been retained for a future stay must be used with 12 months of the credits originating date otherwise credit becomes expired and will no longer be available for use.

  • Easter Long Weekend / Applicable April School Holidays (region specific)– cancellations must be made 30 days prior to the Friday of the Long Weekend. No amounts paid will be refunded after this date. Where  notice at least 30 days prior to the Friday of the Long weekend, bookings may be refundable less a $45 administration fee (cabins,) $25 administration fee (sites) or a credit for the full amount to be used towards a future booking.
  • October Long Weekend/ Applicable September School Holidays (region specific) – Cancellations received up to the 31st August (of the relevant year) – where  notice has been provided are refundable less a $45 administration fee (cabins,) $25 administration fee (sites) or a credit for the full amount to be used towards a future booking. Cancellations received from 1st September – no amounts paid will be refunded.

Shoulder (Mid) & Low Season Bookings

Cancellations where at least 7 days  notice has been are refundable less $45 administration fee (cabins,) $15 administration fee (powered sites), $10 (unpowered sites) or a credit for the full amount to be used towards a future booking. Cancellations giving less than 7 days’ notice will forfeit all monies paid.

Payments/Deposits

A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a full deposit. Please note if your deposit is not paid within 24 hours, your reservation will be cancelled. A valid credit card must be provided for all bookings in order to secure your reservation with us. All online bookings require a valid credit card and payment must be made in full at time of booking.

Your credit card will be held as security for your reservation and utilised for any applicable fees and charges arising from these terms and conditions. Unless an alternative valid card or method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage caused during the stay.

Peak (High) Season

  • Dec/Jan Bookings – final balance due by the 31st October.
  • Easter Long Weekend – 1st nights tariff at time of booking with balance payable by 28th February.
  • October Long Weekend – 1st night tariff at time of booking with balance payable by the 31st August.

Low and Shoulder (Mid) Seasons

  • First night’s tariff at time of booking and balance payable on arrival.
  • Bookings made for the April and September school holidays were full tariff is payable 30 days prior to arrival.

 


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